Limitation of Liability
In no event will we, our agents, employees, officers or directors be liable for damages of any kind, under any legal theory, arising out of or in connection with your use, or inability to use, our site, any websites linked to or from it, any content on our site or on such other websites, or any services or items obtained through our site or such other websites, including any direct, indirect, special, incidental, consequential or punitive damages, including but not limited to, personal injury, pain and suffering, emotional distress, loss of revenue, loss of profits, loss of business or anticipated savings, loss of use, loss of goodwill, loss of data, missed deadlines and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable. The foregoing does not affect any liability which cannot be excluded or limited under applicable law.
Payment must be made in full with all orders. No work shall be commenced until payment process is complete.
We endeavor to respond to all correspondence, including complaints, within a maximum of 24 hours from receipt. All complaints must be made in writing; our telephone staff are not authorized to handle such matters. Should a complaint not be resolved to a client's satisfaction, we welcome arbitration from a respected and mutually agreed independent third party.
When working on your drafts, we will provide files in a PDF and Microsoft Word formats. We cannot be held liable for incompatibility issues with your individual computer set-up although we do undertake to assist as best we are able in resolving any such issues and will provide alternative, more suitable formats if we are able to do so. However, it should be noted that IT support is out of our field of expertise and if we are unable to agree upon a resolution, then the user will need to seek appropriate professional IT support at their expense. Please note; we do not create editable documents in Apple Pages, Google Docs, or any other format other than Microsoft Word.
Our standard turnaround time for first drafts is five to ten business days from the day we receive your questionnaire – NOT from the day of order. We do not start work on new projects until your consultation has taken place. Revisions are completed within two to four business days of your requesting them. We cannot be held responsible for missed application deadlines, each client is unique and the amount of time required to complete the documents to perfection varies from client to client. We recommend engaging our services a MINIMUM of 10 business days before application deadlines. No refunds will be given for missed deadlines.
Our writers will work with you until you are 100% happy with your final drafts with no time limit. If you do not respond to the first draft within a reasonable time frame, your writer will make an effort to contact you through email or telephone. If we are unable to contact you, or do not receive a response within 14 business days, we will mark the project as complete.
LinkedIn Profile Writing
Our LinkedIn Profile Optimization service involves the provision of a document file containing a full write-up of the various sections of a LinkedIn Profile that may be easily copied and pasted into a live profile. We do not directly log in to or create profiles on behalf of our clients - this is a security measure to ensure the safety of your personal information and confidentiality of your login credentials.
Final Draft Resumes is a professional writing service. There is no trial or grace period after purchasing a resume writing service. A considerable amount of time and effort goes into critiquing, researching, drafting, writing and proofreading your new documents. It is this time that you are purchasing rather than a tangible product. As resume writing is a bespoke and tailored service, we are unable to offer refunds once your project has been assigned to a writer.
As with any bespoke writing service, you should expect multiple drafts and revisions before a finished product is available. To ensure satisfaction with your final documents, we offer a 100% satisfaction guarantee. Our writers will work with you throughout the revision process until the final draft is to your satisfaction. If you are unhappy with the work by your assigned writer, you may speak to our management team, and if deemed necessary we will change your writer free of charge. If a change of writer is requested, the delivery time of two business days (following the consultation call) is restarted, to ensure the new writer is fully brought up to speed on the current scope of the project.
In no event will refunds be issued if deadlines are missed. Project life cycles are unique to each individual's needs and specifications. While first drafts are submitted within five to ten business days of your initial consultation, we recommend starting the process at least 20 days before application deadlines to ensure your documents reflect perfectly with your own skills and experience and are tailored toward the position you are applying for.
Personal Document Preferences
Our resume writers are professional career writers, most coming from the recruitment and HR industry and they will complete your documents using current standards and keywords to increase your chance of being selected for an interview. Resume writing is an entirely bespoke and personal service; your own personal preference may differ from the industry standards our writers are trained to. If you request to deviate from the advice our consultants give, your resume will not come with our interview increase guarantee and no refunds will be provided.
Packages containing resumes are limited to a maximum of two pages. For the vast majority of professions, a resume should NEVER exceed two pages regardless of the amount of work experience, and it is our professional advice to keep the document to this as an absolute maximum. If you require a longer resume, we class this as an academic CV (usually utilized for lawyers, medical practitioners, etc.) and you will be required to pay the difference between a standard resume rate and an academic CV.
Communication with your Writer
We use email as the preferred communication method with our clients. Please check your spam folder when receiving communications from your writer.
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material on our web sites, site design, structure and graphics and all software and source codes connected with our web sites shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorized by us.
You acknowledge and agree that the material contained within our web sites is made available for your personal non-commercial use only. You may only access, view, copy and/or print pages from our web sites for the sole purpose of you evaluating whether to and/or placing an order with us. Any other use of the material within our web sites is strictly prohibited.